Fully Managed IT Support

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Much more
than IT Support

Our IT Support plan gives you freedom to focus on your business again. As a relationship focused partner we take care of all aspects of your IT giving you access to IT director and expert team to advise you so that you are always benefiting from the best people, processes and technology innovations.

YOUR IT ADVISOR

Features

Full Range of IT Project Services and Consultancy.

User Support

Expert IT Support for your organisation, designed to empower your team and improve productivity. Friendly & expert engineers. Unlimited Tel & Remote support. Unlimited Onsite support.

Server & Network Support

IT Network infrastructure audit. Pro-active maintenance & management of Servers, Desktops and Mobile devices Pro-active maintenance and support of Network switches, routers, Firewalls etc.

Cyber Security

Firewall Management Antivirus management Security policy enforcement Cloud security GDPR Services

Backup & Disaster Recovery

Backup of servers, cloud and data. Business continuity – proven solutions to help you minimise risk of business interruption. Disaster recovery solution to enable you get back to work without missing a beat.

Virtual IT Director

Designated IT Director to provide strategic guidance & management advice. 3rd party supplier management – single point of contact for all IT related matters.

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OUR CAPABILITIES

Key Benefits

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We align your practice with your technology

We take time to work with you to understand your business goals and IT challenges to help create an IT strategy designed specifically for you, allowing your practice and your IT systems to work in harmony, ultimately driving efficiency and in most cases creating a competitive edge.

Available when you need us

We operate 24/7 as we understand that your practice cannot constrain its operations to the ideal working day.

Single Contact

Our team of industry experts deal with all your practice technology needs, even if it involves dealing with a third party technical supplier e.g. PMS Provider etc. You have one email, one phone number to use when contacting us, depending on your preference.

Cross Platform Experts

Our engineers are not just limited to Windows devices, they are trained and accredited to work with Apple and Linux devices. All our engineers are put through continuous training and development ensuring that they are always at the peak of their field.

Guaranteed Service

We have strict service level agreements (SLAs) in place, which form part of our commitment to the level of service you receive from us. You are guaranteed a response and provided with a target resolution time.

Minimising downtime

We are managing your technology 24/7, ensuring that it is always running at its optimum, therefore ensuring that your team are always productive and operating efficiently.

Fixed Cost

Our IT Support service is fixed for the term of your agreement no matter how much you grow. This means no nasty and costly surprises making is simple and easy to budget for your IT.

Book a free
IT Assesment

Find out the health of your IT and get a free quote and recommendations, email us at hello@perceptiveit.net or if you prefer all us on 020 3021 3770